Chargement Évènements

This online course is specially designed for commercial mediation and to develop effective negotiation skills.  It consists of 3 modules of 120 hours in total, although each module can be taken separately.  It is designed for new and advanced mediators wishing to develop a specialisation in commercial mediation (including international disputes, cross-border disputes, and online dispute resolution). It is an annual course designed for obtaining SKWM/CSMC/SCCM certification and it also qualifies for International Mediation Institute (IMI) certification.

The course covers different approaches to negotiation and mediation (facilitative, evaluative, transformative, etc.), the 7 stages of mediation, working cross-culturally and internationally, working online, mixed mode processes, co-mediation, Q&A, and includes practical exercises and role-plays to develop practical active listening skills, how to reformulate and redirect attention, and how to find solutions to negotiations that may have become stuck. In addition to providing you with knowledge and skills for becoming a commercial mediator and effective negotiator, it will also teach you how to prepare for online as well as in face-to-face sessions. The course is offered by TOOLKIT Company, a Dutch ADR Training and Consulting Company that is accredited as a Qualifying Assessment Program (QAP) by the International Mediation Institute (IMI).  The training is recognized and approved by the SKWM/CSMC/SCCM for 120 Continuous Professional Development (CPD) hours of professional training in Commercial Mediation. A price discount is available to all SKWM/CSMC/SCCM Members.

For further information on the overall course: See here.  To register for the entire series, click here.

For information on each module: See:

  • Module 1: Become a qualified commercial mediator and effective negotiator (55 hours ONLINE) – see here.  This module is provided once a year and is held in 12 sessions.  The next one will take place via ZOOM from Feb. 16th-Apr. 28th 2021.  To register for this module, click here.
  • Module 2: Mastering Business Mediation (55 hours ONLINE) – see here. This module is provided once a year and is held in 12 sessions.  The next one will take place via ZOOM from May-July 2021.  To register for this module, click here.
  • Module 3: Advanced Practice and roleplaying module — Mastering Commercial Mediation in practice (with intervision).  This module is available in 2 versions and may be provided several times a year.  See:
    o    ONLINE (10 hours). This module is scheduled to next take place via ZOOM in two ½-day sessions in September 2021.  To register for this module, click here.
    o    IN PERSON (17 hours). This 2-day module is scheduled to next take place in Geneva, Switzerland on Sep-Nov. 2021 (depending on Coronavirus restrictions).  To register for this module, click here.

This training may also be combined with an optional additional IMI Qualified assessment program (ONLINE or IN PERSON). For more information on using this training to become a certified IMI mediator, see here.